Privacy notice.

Who we are

HB Cables and Components Limited (company number 05766437), registered in England and Wales. Our registered office is 72 St Johns Road, Stansted, Essex CM24 8JS, United Kingdom. Contact: sales@hbcables.com or +44 (0)1279 647766.

What we collect

When you use our enquiry form, we ask for your name, email address and requirement. You may also give a company name, phone number, cable reference and required quantity. We receive the details you choose to send in subsequent emails or calls. The name, email and requirement fields are needed so we can understand and answer a form enquiry; the other form fields are optional.

Our hosting and security services may process technical information such as your IP address, browser details and the pages requested to deliver and protect the website. Finder matching runs in your browser. A separate statistics feature sends only recognised cable types or broad technical categories, selected filters, result status and product-link clicks. We do not send the complete search text, names, email addresses, visitor identifiers or IP addresses to the statistics database. A search placed in the page address may still appear in normal hosting request records.

Why we use it

• To answer your enquiry, discuss a specification, provide a quotation or take steps towards a supply agreement. We rely on our legitimate interest in handling business enquiries, or on steps requested before entering a contract where applicable.
• To manage an order and our customer relationship. We rely on performance of a contract and, for records we are required to keep, legal obligations.
• To operate the site, prevent spam and protect its security. We rely on our legitimate interest in providing a reliable and secure service.

The enquiry form does not sign you up to a marketing mailing list.

Who receives it

The website form is handled by FormSubmit, which forwards submissions to our HB Cables email account. We use Google Workspace for business email. Website hosting and security providers may handle technical request information. We may share the relevant enquiry details with a manufacturer, supplier or delivery partner when needed to answer your request, prepare a quotation or supply your order. We do not sell your personal information.

FormSubmit says it retains form submissions for 30 days. The email copy received by HB Cables is handled under our own retention approach below.

How long we keep it

We keep enquiry correspondence while it is needed to respond and manage any follow-up. If an enquiry becomes an order or an ongoing customer relationship, we may need to keep the relevant correspondence and transaction records for longer for contractual, accounting or legal reasons. We review information against these purposes and delete it when it is no longer needed.

International handling

Our email, form, hosting services and suppliers may process information outside the UK. Where a restricted international transfer applies, we use an applicable UK adequacy arrangement or appropriate transfer safeguards. Contact us if you would like more information about a particular transfer.

Your rights

Depending on the circumstances, you can ask to see, correct or delete your personal information, or ask us to restrict its use. You may also have a right to data portability.

You can object to processing based on our legitimate interests by emailing sales@hbcables.com. We will consider the request under data protection law. If you have a concern, please contact us first; you can also complain to the Information Commissioner’s Office.

Cable finder statistics

We collect aggregate daily counts to improve finder results, technical coverage and navigation. Unrecognised wording is counted as “Other technical search”; it is not saved verbatim. Searches are not linked to enquiries or individual visitors. The report is restricted to authorised HB access. Daily statistics are kept for up to 12 months, with older rows removed when new statistics arrive.

Where collecting or anonymising statistics involves personal information, we rely on our legitimate interest in improving the website. Hosting providers may process technical request information to deliver and secure the service, as described above. We use these statistics only for website and service improvement, not advertising or individual profiling.

You can switch statistics off at any time using the control here or beneath the finder. Your choice is remembered in this browser using local storage only to honour your preference. Global Privacy Control and Do Not Track signals are also respected. If your browser cannot store the preference, statistics stay off.

Cookies and similar technology

We do not use advertising trackers or analytics identifiers. Finder statistics use the statistical purposes exception to PECR, with clear information and a free, simple opt-out. Services that deliver and protect the site may use essential security technology. If you submit the form, FormSubmit may apply its own anti-spam checks and cookies as part of handling the submission. We will update this notice and obtain consent where required before adding other non-essential tracking.

Changes to this notice

We will update this page if our website or our handling of enquiries changes. The date at the top shows when it was last updated.